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Customer Service & Support

Altora is a self help platform, but that doesn’t mean you are alone for setup and management.
We are with you every step along the way.

Product Training

  • Webinar TrainingWebinar training is available for quick and effective presentations online. Training is simple and can be recorded for later use.
  • User Guides & Knowledge BaseAdditionally, a comprehensive Administrator User Guide is provided at the commencement of your service to refer to whenever you need. Our online Knowledge Base is also available with useful video tutorials.

Premier Support

  • Technical Support TeamGet direct access to our most senior support engineers for all your technical queries via email or phone.
  • 360-degree Customer ViewOur comprehensive Customer Support database provides a 360 degree view of your company. Your contacts and communications with your staff are available for the whole Axion Support Team to understand your unique business and support you better.

Integrated Team

An integrated team of services from Sales Consultant, Account Manager and Course Designers to assist you through the setup and delivery of your system.

Sales ConsultantYour Sales Consultant is available to you in the initial evaluation process to answer your questions and once on board with Altora, for any upgrades and further training.
Account ManagementYour Account Manager provides a deeper knowledge on the how to's of the day-to-day management of your system and provide suggestions with simple design changes for a professional presentation.
Course Setup & DesignSo you are short of time and have your content ready but need it on our platform fast. We can provide a content upload and formatting service of your Courses for an additional fee. Contact us for a quote today.

Join more than 100 companies Australia-wide that use Altora to run safety inductions online and monitor worker compliance accurately for their business.